Faculty Library Guide

"This book is a contemporary classic--a shrewd and spirited guide to protecting ourselves from the jerks, bullies, tyrants, and trolls who seek to demean. We desperately need this antidote to the a-holes in our midst."--Daniel H. Pink, best-selling author of To Sell Is Human and Drive How to avoid, outwit, and disarm assholes, from the author of the classic The No Asshole Rule   As entertaining as it is useful, The Asshole Survival Guide delivers a cogent and methodical game plan for anybody who feels plagued by assholes. Sutton starts with diagnosis--what kind of asshole problem, exactly, are you dealing with? From there, he provides field‑tested, evidence‑based, and often surprising strategies for dealing with assholes--avoiding them, outwitting them, disarming them, sending them packing, and developing protective psychological armor. Sutton even teaches readers how to look inward to stifle their own inner jackass.             Ultimately, this survival guide is about developing an outlook and personal plan that will help you preserve the sanity in your work life, and rescue all those perfectly good days from being ruined by some jerk.   "Thought-provoking and often hilarious . . . An indispensable resource."--Gretchen Rubin, best-selling author of The Happiness Project and Better Than Before   "At last . . . clear steps for rejecting, deflecting, and deflating the jerks who blight our lives . . . Useful, evidence-based, and fun to read."--Robert Cialdini, best-selling author of Influence and Pre-Suasion  

The definitive guide to working with — and surviving — bullies, creeps, jerks, tyrants, tormentors, despots, backstabbers, egomaniacs, and all the other assholes who do their best to destroy you at work.

"What an asshole!"
How many times have you said that about someone at work? You're not alone! In this groundbreaking book, Stanford University professor Robert I. Sutton builds on his acclaimed Harvard Business Review article to show you the best ways to deal with assholes...and why they can be so destructive to your company.

A pop culture celebration of Fred Rogers and the enduring legacy of his beloved, award-winning PBS show Mister Rogers' Neighborhood that offers essential wisdom to help us in our troubled times. Won't you be my neighbor? For more than thirty years, Fred Rogers was a beloved fixture in American homes. Warm and welcoming, he spoke directly to children--and their parents--about the marvels of the world, the things that worried them, and above all, the importance of being themselves. Dressed in his cardigan and sneakers, Fred Rogers offered a wholesome message of generosity and love that changed the landscape of television and shaped a generation of children. Kindness and Wonder pays tribute to this cultural icon: the unique, gentle man who embodied the best of what we could be. Looking back at the history of the show and the creative visionary behind it, pop culture aficionado Gavin Edwards reminds us of the indelible lessons and insights that Mister Rogers conveyed--what it means to be a good person, to be open-hearted, to be thoughtful, to be curious, to be compassionate--and why they matter. Beautifully crafted, infused with Mister Rogers' gentle spirit, and featuring dozens of interviews with people whose lives were touched by Fred Rogers--ranging from Rita Moreno to NFL Hall of Famer Lynn Swann--Kindness and Wonder is a love letter to this unforgettable cultural hero and role model, and the beautiful neighborhood he created.

"In this masterpiece, Jamil Zaki weaves together the very latest science with stories that will stay in your heart forever."—Angela Duckworth, author of Grit
Empathy is in short supply. We struggle to understand people who aren't like us, but find it easy to hate them. Studies show that we are less caring than we were even thirty years ago. In 2006, Barack Obama said that the United States was suffering from an "empathy deficit." Since then, things seem to have only gotten worse.

Despite years of focus on the importance of customer service, most businesses still have a lot to learn. Too many merely tweak a script, roll out a new offer, then disappear from the scene, leaving their frontline staff - often underpaid and badly overworked - to expertly, cheerfully handle all the real-life encounters with real-life customers who can make or break a company. That's no way to run a business, says customer service expert Ed Horrell. If you treat your frontline employees with indifference or disregard, you can expect them to treat your customers with indifference - and you can then expect to have indifferent customers who will drop you for the next best thing without a murmur of regret. Combining extensive research with inspiring real-life examples from companies known for their outstanding customer service - such as L.L.Bean, Chick-fil-A, Nordstrom, Mrs. Fields, St. Jude Children's Research Center, The Ritz-Carlton, FedEx, and more - Horrell explains in The Kindness Revolution that providing exceptional, compassionate customer service can only happen when you build a deep and lasting relationship with your employees. And it is kindness, says Horrell, that most characterizes that relationship. The Kindness Revolution traces the culture characteristics of the standout companies, including their strong conviction that: Each employee has an important job to do. Their corporate entity has a meaningful purpose... to serve the customer in a way that delivers value. Each employee should be empowered to make decisions. They attract the best employees and customers by running an organization based on sincerity and consideration. There is value in dignity and respect and courtesy - and kindness. For organizations large and small, of any size or industry, The Kindness Revolution is a resounding wake-up call to change the way your company thinks about its employees, and to practice the basic values of dignity, respect, courtesy, and kindness from top to bottom throughout your organization. The way you treat your employees will be the way they treat your customers. Follow the wise advice and insightful examples in The Kindness Revolution, and experience the enormous payback in loyal customers, a more prosperous company - and a better way of life." "